We stand 100% behind our product and are confident that you will be happy with our beeswax candles. We want you to not just be satisfied with our candles, we want you to be absolutely delighted. If you receive your order and are not satisfied for any reason, you can return the product for a refund. Our policy is valid for a period of 30 calendar days from the date of the purchase. Simply contact us within 30 days of the purchase date, and we will make it right for you.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must be in original packaging
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To allow us to identify your order, include a copy of your invoice or packing slip. Please note that without the aforementioned proof of purchase, we cannot issue a refund, but we will offer a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: AMZI/BeAmbiance, 1307 Putman Drive NW Huntsville, Alabama 35816. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may offer a partial refund or outright reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so by sending an email to support@beambiance.com
This document was last updated on December 15, 2020
